Most Mortar customers already have an existing ecommerce store. When onboarding, Mortar intelligently links products in your inventory source to your existing Shopify site with no danger to your site. You will receive detailed linking report of your products to ensure everything will sync successfully.

Mortar takes about 20 minutes of your time to setup and 24-72 hours to complete the initial sync, depending on how many products you have in each system.

Scale plan has more options and can take longer to configure depending on your needs. Your Mortar Implementation Specialist will work with you to ensure success.

Yes! Mortar is designed to give your business flexibility and choice. You can change platforms or upgrade.

Yes, we offer discounts for annual billing.

NMV stands for Net Merchandise Volume. Mortar calculates NMV as your online revenue less any returns, taxes, and shipping each month.

For example, if you receive $25,000 in online revenue and $5,000 in online returns in a given month, your total NMV is $20,000.

Mortar never considers in-store sales toward your NMV - only orders that flow through your Shopify store are included when calculating NMV.

Connect and Grow plan include an average of $100,000 per month in net merchandise volume.

Our hope is that your order volume grows and you sell way more than expected.

Retailers billed monthly by NMV will be assessed a usage fee between .5% and .1% for any NMV over their included allotment.

We don’t offer partial plans or feature-only options. If your stack includes an ERP or you have custom needs, they will fall under our Enterprise Plan.